/* ============================================================
   GreatBless Support Page — Premium Design System
   Palette matched to WebTrade / CRM branding
   ============================================================ */

/* ---------- Custom Properties ---------- */
:root {
  /* Brand palette — matching WebTrade/CRM */
  --primary: rgba(49, 176, 153, 1);       /* #31B099 — teal green */
  --primary-hover: rgba(41, 148, 129, 1); /* #299481 — dark green */
  --primary-light: rgba(162, 219, 209, 1);/* #A2DBD1 — medium green */
  --primary-glow: rgba(49, 176, 153, 0.30);
  --secondary: rgba(62, 114, 244, 1);     /* #3E72F4 — blue accent */

  /* Surfaces – Light mode */
  --bg: rgba(252, 252, 253, 1);           /* #FCFCFD */
  --bg-surface: rgba(255, 255, 255, 1);
  --bg-glass: rgba(255, 255, 255, 0.72);
  --bg-glass-hover: rgba(255, 255, 255, 0.88);
  --border: rgba(230, 232, 236, 1);       /* #E6E8EC — light gray */
  --border-glass: rgba(230, 232, 236, 0.6);
  --shadow-card: 0 4px 24px rgba(0, 0, 0, 0.05);
  --shadow-card-hover: 0 8px 32px rgba(49, 176, 153, 0.10);

  /* Text — matching WebTrade */
  --text: rgba(72, 76, 87, 1);            /* #484C57 */
  --text-secondary: rgba(119, 126, 144, 1);/* #777E90 */
  --text-muted: rgba(193, 199, 206, 1);   /* #C1C7CE */

  /* Status */
  --success: rgba(49, 176, 153, 1);       /* same as primary */
  --warning: #f59e0b;
  --error: rgba(170, 61, 90, 1);          /* #AA3D5A — matching red */

  /* Misc */
  --radius: 10px;
  --radius-sm: 8px;
  --radius-xs: 6px;
  --transition: 0.25s cubic-bezier(0.4, 0, 0.2, 1);
  --font: 'Open Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

/* ---------- Dark Mode ---------- */
html.dark {
  --bg: rgba(18, 18, 23, 1);             /* #121217 */
  --bg-surface: rgba(24, 26, 32, 1);     /* #181A20 */
  --bg-glass: rgba(24, 26, 32, 0.82);
  --bg-glass-hover: rgba(24, 26, 32, 0.95);
  --border: rgba(234, 236, 239, 0.15);
  --border-glass: rgba(234, 236, 239, 0.08);
  --shadow-card: 0 4px 24px rgba(0, 0, 0, 0.25);
  --shadow-card-hover: 0 8px 32px rgba(49, 176, 153, 0.15);
  --text: rgba(255, 255, 255, 0.87);
  --text-secondary: rgba(255, 255, 255, 0.6);
  --text-muted: rgba(255, 255, 255, 0.35);
}

/* ---------- Base Reset ---------- */
*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  font-size: 16px;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--text);
  line-height: 1.6;
  min-height: 100vh;
  overflow-x: hidden;
}

/* Gradient background decoration */
body::before {
  content: '';
  position: fixed;
  top: -40%;
  right: -20%;
  width: 600px;
  height: 600px;
  background: radial-gradient(circle, var(--primary-glow) 0%, transparent 70%);
  border-radius: 50%;
  pointer-events: none;
  z-index: 0;
  animation: float 20s ease-in-out infinite;
}

body::after {
  content: '';
  position: fixed;
  bottom: -30%;
  left: -15%;
  width: 500px;
  height: 500px;
  background: radial-gradient(circle, rgba(62, 114, 244, 0.12) 0%, transparent 70%);
  border-radius: 50%;
  pointer-events: none;
  z-index: 0;
  animation: float 25s ease-in-out infinite reverse;
}

@keyframes float {
  0%, 100% { transform: translate(0, 0); }
  25% { transform: translate(30px, -20px); }
  50% { transform: translate(-20px, 30px); }
  75% { transform: translate(15px, 15px); }
}

/* ---------- App Layout ---------- */
#app {
  position: relative;
  z-index: 1;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}

/* ---------- Header ---------- */
header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 24px;
  background: var(--bg-glass);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--border);
  position: sticky;
  top: 0;
  z-index: 100;
}

.header-brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.logo-icon {
  flex-shrink: 0;
  filter: drop-shadow(0 2px 8px var(--primary-glow));
}

.header-text h1 {
  font-size: 1.1rem;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: var(--primary);
}

.header-subtitle {
  font-size: 0.72rem;
  color: var(--text-muted);
  font-weight: 400;
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

/* ---------- Status Badge ---------- */
.status-badge {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  border-radius: 100px;
  background: var(--bg-glass);
  border: 1px solid var(--border);
  font-size: 0.72rem;
  font-weight: 500;
  color: var(--text-secondary);
  transition: var(--transition);
}

.status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--warning);
  animation: pulse 2s ease-in-out infinite;
}

.status-badge.connected .status-dot {
  background: var(--success);
  animation: none;
}

.status-badge.error .status-dot {
  background: var(--error);
  animation: none;
}

@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.5; transform: scale(0.85); }
}

/* ---------- Language Badge ---------- */
.lang-badge {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 5px 10px;
  border-radius: 100px;
  background: var(--primary);
  color: #fff;
  font-size: 0.7rem;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

/* ---------- Main Content ---------- */
main {
  flex: 1;
  padding: 24px;
  max-width: 900px;
  margin: 0 auto;
  width: 100%;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

/* ---------- Glass Card ---------- */
.glass-card {
  background: var(--bg-glass);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border: 1px solid var(--border-glass);
  border-radius: var(--radius);
  box-shadow: var(--shadow-card);
  transition: var(--transition);
}

.glass-card:hover {
  box-shadow: var(--shadow-card-hover);
}

/* ---------- Client Card ---------- */
.client-card {
  padding: 18px 22px;
  animation: slideUp 0.5s ease-out;
}

.card-header {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 14px;
}

.avatar {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background: var(--primary);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
  font-weight: 700;
  flex-shrink: 0;
  box-shadow: 0 3px 10px var(--primary-glow);
}

.client-info h2 {
  font-size: 0.95rem;
  font-weight: 600;
  letter-spacing: -0.01em;
}

.client-email {
  font-size: 0.78rem;
  color: var(--text-secondary);
}

.card-details {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.detail-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 9px 14px;
  background: var(--bg-surface);
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  min-width: 110px;
  flex: 1;
}

.detail-label {
  font-size: 0.65rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.detail-value {
  font-size: 0.84rem;
  font-weight: 600;
  color: var(--text);
}

/* ---------- Support Options Grid ---------- */
.support-options {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 14px;
}

.option-card {
  padding: 26px 22px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  transition: var(--transition);
  position: relative;
  overflow: hidden;
}

.option-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 3px;
  background: var(--primary);
  opacity: 0;
  transition: var(--transition);
}

.option-card:hover::before {
  opacity: 1;
}

.option-card:hover {
  transform: translateY(-3px);
  background: var(--bg-glass-hover);
}

.option-icon {
  font-size: 2rem;
  margin-bottom: 4px;
}

.option-card h3 {
  font-size: 0.95rem;
  font-weight: 600;
}

.option-card p {
  font-size: 0.8rem;
  color: var(--text-secondary);
  line-height: 1.5;
  max-width: 260px;
}

/* ---------- Buttons ---------- */
.btn-primary,
.btn-secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 9px 20px;
  border-radius: var(--radius-sm);
  font-family: var(--font);
  font-size: 0.8rem;
  font-weight: 600;
  border: none;
  cursor: pointer;
  transition: var(--transition);
  margin-top: 6px;
  letter-spacing: 0.01em;
}

.btn-primary {
  background: var(--primary);
  color: #fff;
  box-shadow: 0 3px 12px var(--primary-glow);
}

.btn-primary:hover {
  background: var(--primary-hover);
  transform: translateY(-1px);
  box-shadow: 0 5px 16px var(--primary-glow);
}

.btn-primary:active {
  transform: translateY(0);
}

.btn-secondary {
  background: var(--bg-surface);
  color: var(--text);
  border: 1px solid var(--border);
}

.btn-secondary:hover {
  border-color: var(--primary);
  color: var(--primary);
  background: var(--bg-glass-hover);
}

/* ---------- Loading State ---------- */
.loading-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 16px;
  padding: 60px 24px;
  text-align: center;
}

.loading-state p {
  color: var(--text-secondary);
  font-size: 0.88rem;
}

.spinner {
  width: 34px;
  height: 34px;
  border: 3px solid var(--border);
  border-top-color: var(--primary);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* ---------- Footer ---------- */
footer {
  padding: 14px 24px;
  text-align: center;
  font-size: 0.7rem;
  color: var(--text-muted);
  border-top: 1px solid var(--border);
}

/* ---------- Animations ---------- */
@keyframes slideUp {
  from {
    opacity: 0;
    transform: translateY(16px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@keyframes fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

.fade-in {
  animation: fadeIn 0.4s ease-out;
}

.slide-up {
  animation: slideUp 0.5s ease-out;
}

/* ---------- Responsive ---------- */
@media (max-width: 600px) {
  header {
    padding: 12px 16px;
  }

  .header-text h1 {
    font-size: 0.95rem;
  }

  main {
    padding: 16px;
  }

  .support-options {
    grid-template-columns: 1fr;
  }

  .card-details {
    flex-direction: column;
  }

  .option-card {
    padding: 20px 16px;
  }
}

/* ---------- Scrollbar (subtle) ---------- */
::-webkit-scrollbar {
  width: 5px;
}

::-webkit-scrollbar-track {
  background: transparent;
}

::-webkit-scrollbar-thumb {
  background: var(--text-muted);
  border-radius: 3px;
}

::-webkit-scrollbar-thumb:hover {
  background: var(--text-secondary);
}

/* ---------- Toast Notification ---------- */
.toast {
  position: fixed;
  bottom: 80px;
  left: 50%;
  transform: translateX(-50%) translateY(20px);
  background: var(--bg-surface);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 12px 20px;
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.82rem;
  font-weight: 500;
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.12);
  z-index: 1000;
  opacity: 0;
  transition: opacity 0.3s ease, transform 0.3s ease;
  max-width: 420px;
  text-align: left;
}

.toast.show {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}

.toast-icon {
  font-size: 1.1rem;
  flex-shrink: 0;
}

/* ---------- Modal Overlay ---------- */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.45);
  backdrop-filter: blur(4px);
  -webkit-backdrop-filter: blur(4px);
  z-index: 500;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  animation: fadeIn 0.2s ease-out;
}

.modal {
  width: 100%;
  max-width: 540px;
  max-height: 90vh;
  overflow-y: auto;
  padding: 0;
  animation: slideUp 0.3s ease-out;
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 24px;
  border-bottom: 1px solid var(--border);
}

.modal-header h2 {
  font-size: 1.05rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 6px;
}

.modal-close {
  width: 32px;
  height: 32px;
  border: none;
  background: transparent;
  font-size: 1.4rem;
  color: var(--text-muted);
  cursor: pointer;
  border-radius: 6px;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: var(--transition);
  font-family: var(--font);
}

.modal-close:hover {
  background: var(--border);
  color: var(--text);
}

/* ---------- Ticket Form ---------- */
#ticketForm {
  padding: 20px 24px 24px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.form-row-half {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.form-group label {
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.form-input {
  padding: 10px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius-xs);
  background: var(--bg-surface);
  color: var(--text);
  font-family: var(--font);
  font-size: 0.85rem;
  transition: var(--transition);
  outline: none;
}

.form-input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px var(--primary-glow);
}

.form-input.readonly {
  background: var(--bg);
  color: var(--text-muted);
  cursor: default;
}

.form-input::placeholder {
  color: var(--text-muted);
}

.form-textarea {
  resize: vertical;
  min-height: 100px;
  line-height: 1.5;
}

select.form-input {
  cursor: pointer;
  appearance: none;
  -webkit-appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%23777E90' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
  padding-right: 36px;
}

.form-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 6px;
}

.form-actions .btn-primary,
.form-actions .btn-secondary {
  margin-top: 0;
  padding: 10px 24px;
}

/* ---------- Ticket Success State ---------- */
.ticket-success {
  padding: 40px 24px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  animation: slideUp 0.4s ease-out;
}

.success-icon {
  font-size: 2.5rem;
  margin-bottom: 4px;
}

.ticket-success h3 {
  font-size: 1.1rem;
  font-weight: 700;
  color: var(--primary);
}

.ticket-success p {
  font-size: 0.85rem;
  color: var(--text-secondary);
  max-width: 380px;
  line-height: 1.6;
}

.ticket-ref {
  font-size: 0.78rem;
  color: var(--text-muted);
  padding: 6px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius-xs);
  font-family: monospace;
  margin: 4px 0 8px;
}

.ticket-success .btn-primary {
  margin-top: 6px;
}

.paste-hint {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  padding: 12px 16px;
  background: rgba(49, 176, 153, 0.08);
  border: 1px solid rgba(49, 176, 153, 0.2);
  border-radius: var(--radius-xs);
  font-size: 0.8rem;
  color: var(--text);
  line-height: 1.5;
  text-align: left;
  margin: 4px 0 8px;
  max-width: 400px;
  animation: fadeIn 0.5s ease-out 0.3s both;
}

.paste-hint-icon {
  font-size: 1.2rem;
  flex-shrink: 0;
  margin-top: 1px;
}

/* ---------- Responsive modal ---------- */
@media (max-width: 600px) {
  .modal-overlay {
    padding: 12px;
    align-items: flex-end;
  }

  .modal {
    max-height: 85vh;
  }

  .form-row-half {
    grid-template-columns: 1fr;
  }

  .form-actions {
    flex-direction: column-reverse;
  }

  .form-actions .btn-primary,
  .form-actions .btn-secondary {
    width: 100%;
  }
}